When operational issues arise, a quick resolution in form of help and answers is critical to any business, small or big. At iZeeM, for every support request you ever made and every inquiry you ever had, encouraged us to roll out a new customer support portal to provide faster response and action to these requests.
With this support portal, every hardware or software related technical issues for iZeeM suite of solutions will be addressed by our technical support team in a more efficient and proactive manner; thus, preventing simple issues to get complex. The new process has been designed for users to easily navigate and register cases, the status of which can be accessed online at any time with visibility of the team member helping. Visit www.izeem.com and mail us at email@example.com for registering new support requests.
The new support ticketing system will help you to:
- Create new technical support cases
- Track the status of existing cases
In addition to this, we have a knowledge base with how-to guides for iZeeFLEET solution. But soon, we’ll be adding more content for other solutions as well.
Furthermore, you may send your feedback and queries about the portal or any problems accessing it to firstname.lastname@example.org Your feedback will help us ensure that the new system is being helpful.
However, please note that for any commercial or sales related inquiries, you must drop in your questions or feedback at email@example.com
We believe this new company-wide practice will provide an efficient way to get quick response on your support requests and enhance customer relationships and experiences.